June 1, 2019
In
What are your operational hours?
Our eStore team operates from Mondays – Fridays (9am – 6.00pm) except on public holidays and office closures.
May 1, 2019
In
How do I know if I have placed my order successfully?
Upon submitting a successful order, you will receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes. Please ensure that you have provided us with a valid email address. If you do not receive your confirmation email within a
April 1, 2019
In
How do I check the status of my order?
You may check your order status via these simple steps. Step 1: Login to your account by keying your username and password. Step 2: Click on Orders. Step 3: Click on Order Details and search via the order number and order date of your order.
March 1, 2019
In
Can I make changes to my order items after I have received the order confirmation via email?
As the confirmed order is locked into the system, please contact our friendly sales consultant to cancel the order and place a new order.
February 6, 2019
In
If I purchased an item before a promotion starts but is due to receive it only after the promotion is ongoing, am I entitled to the promotion’s benefits?
As orders are processed at the point of ordering, items would be charged at the price as at the moment of sale, regardless of the delivery date.
February 5, 2019
In
May I place my order through the phone or email?
At the moment, we only accept online orders.
February 4, 2019
In
Can I cancel my order and be refunded?
Yes. Please email your order cancellation request to inquiry@beechenghiang.com.my
February 3, 2019
In
May I collect my Bee Cheng Hiang eStore order at Bee Cheng Hiang retail stores?
At the moment, we do not offer click & collect service. However, we will constantly review the demand for this service and may possibly offer it in the near future.
February 2, 2019
In
I am interested in placing a bulk order, what should I do?
Please send your bulk order requests to inquiry@beechenghiang.com.my and our friendly sales consultant will respond your enquiry within 1 to 2 working days.
January 1, 2019
In
What should I do if I face issues when placing my order?
You may reach us at: Email: inquiry@beechenghiang.com.my Phone: +603 5891 0938 Operating Hours: Mon – Fri (8.30am – 6.00pm GMT+8)