Our eStore team operates from Mondays – Fridays (9am – 6.00pm) except on public holidays and office closures.
Upon submitting a successful order, you will receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.
Please ensure that you have provided us with a valid email address.
If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder as the confirmation email may have been delivered there instead of your inbox.
Alternatively, you may login to your account and check under your Orders.
You may check your order status via these simple steps.
Step 1: Login to your account by keying your username and password.
Step 2: Click on Orders.
Step 3: Click on Order Details and search via the order number and order date of your order.
As the confirmed order is locked into the system, please contact our friendly sales consultant to cancel the order and place a new order.
As orders are processed at the point of ordering, items would be charged at the price as at the moment of sale, regardless of the delivery date.
At the moment, we only accept online orders.
Yes. Please email your order cancellation request to firstname.lastname@example.org
At the moment, we do not offer click & collect service. However, we will constantly review the demand for this service and may possibly offer it in the near future.
Please send your bulk order requests to email@example.com and our friendly sales consultant will respond your enquiry within 1 to 2 working days.
You may reach us at:
Phone: +603 5891 0938 Operating Hours: Mon – Fri (8.30am – 6.00pm GMT+8)
Malaysia deliveries are charged at a standard rate of RM14 per address unless otherwise stated. Look out for our Free Malaysia Delivery promotions from time to time.
Local Delivery (Malaysia)
Currently, we provide delivery in West Malaysia only.
International At the moment, we are unable to deliver to countries outside Malaysia. However, with our global network of stores, we may be able to arrange for delivery within territories that we are present in. Contact us at firstname.lastname@example.org to find out more.
We deliver from Monday to Friday, except on public holidays. Your order shall be processed within 7 working days.
Yes. Please email your request to email@example.com
If delivery attempt has been done, deliveries charge would be levied.
You will receive an email from us within 3 working days
Please email your request to firstname.lastname@example.org
Your session may have timed out due to inactivity, hence your order could have failed. Please close the current payment page, log in again to your eStore account, check Your Shopping Cart and place your order again.
We accept popular Internet payment modes. Visa and MasterCard are accepted at Checkout. Bee Cheng Hiang only accepts payment via Payment Gate or transfer to Bank account.
Yes. To give our customers the best taste, bakkwa from the ‘Freshly BBQ’ range are grilled at our outlets daily. Products sold online are stored in the same temperature and humidity-controlled storage facilities as those distributed to the physical stores.