FAQ
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FAQ

What are your operational hours?

Our eStore team operates from Mondays – Fridays (9am – 6.00pm) except on public holidays and office closures.

How do I know if I have placed my order successfully?

Upon submitting a successful order, you will receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.

Please ensure that you have provided us with a valid email address.

If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder as the confirmation email may have been delivered there instead of your inbox.

Alternatively, you may login to your account and check under your Orders.

How do I check the status of my order?

You may check your order status via these simple steps.

Step 1:
Login to your account by keying your username and password.
Step 2:
Click on Orders.
Step 3:
Click on Order Details and search via the order number and order date of your
order.

Can I make changes to my order items after I have received the order confirmation via email?

As the confirmed order is locked into the system, please contact our friendly sales consultant to cancel the order and place a new order.

If I purchased an item before a promotion starts but is due to receive it only after the promotion is ongoing, am I entitled to the promotion’s benefits?

As orders are processed at the point of ordering, items would be charged at the price as at the moment of sale, regardless of the delivery date.

May I place my order through the phone or email?

At the moment, we only accept online orders.

Can I cancel my order and be refunded?

Yes. Please email your order cancellation request to inquiry@beechenghiang.com.my

May I collect my Bee Cheng Hiang eStore order at Bee Cheng Hiang retail stores?

At the moment, we do not offer click & collect service. However, we will constantly review the demand for this service and may possibly offer it in the near future.

I am interested in placing a bulk order, what should I do?

Please send your bulk order requests to inquiry@beechenghiang.com.my and our friendly sales consultant will respond your enquiry within 1 to 2 working days.

What should I do if I face issues when placing my order?

You may reach us at:

Email: inquiry@beechenghiang.com.my
Phone: +603 5891 0938

Operating Hours: Mon – Fri (8.30am – 6.00pm GMT+8)



How much will I be charged for delivery?

Malaysia deliveries are charged at a standard rate of RM14 per address unless otherwise stated. Look out for our Free Malaysia Delivery promotions from time to time.

Where do you deliver to?

Local Delivery (Malaysia)

Currently, we provide delivery in West Malaysia only.

International
 At the moment, we are unable to deliver to countries outside Malaysia. However, with
our global network of stores, we may be able to arrange for delivery within
territories that we are present in. Contact us at inquiry@beechenghiang.com.my
to find out more. 

How long will be the delivery take?

We deliver from Monday to Friday, except on public holidays. Your order shall be processed within 7 working days.

May I make changes to the delivery address?

Yes. Please email your request to inquiry@beechenghiang.com.my

If delivery attempt has been done, deliveries charge would be levied.

What do I have to look out for if my request is approved?

You will receive an email from us within 3 working days

How do I initiate a cancellation and/or refund?

Please email your request to inquiry@beechenghiang.com.my

Why am I on the same payment page again after submitting my details for payment? What can I do?

Your session may have timed out due to inactivity, hence your order could have failed. Please close the current payment page, log in again to your eStore account, check Your Shopping Cart and place your order again.

What payment methods are accepted on the eStore?

We accept popular Internet payment modes. Visa and MasterCard are accepted at Checkout. Bee Cheng Hiang only accepts payment via Payment Gate or transfer to Bank account.

Are the products sold online fresh?

Yes. To give our customers the best taste, bakkwa from the ‘Freshly BBQ’ range are grilled at our outlets daily. Products sold online are stored in the same temperature and humidity-controlled storage facilities as those distributed to the physical stores.